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Delivery Information

Delivery Information

We'll ship your order as soon as we can, subject to payment authorization and stock availability. All orders are packed in Paolita branded packaging.

You'll only be charged once per order for delivery and gift boxing (if applicable), however many separate shipments we split your order into.

If your shipping confirmation email has been sent before 1.00pm Monday - Friday, then your shipment will leave our warehouse the same day. If the shipping confirmation email was sent after this time (or at any time on a UK weekend or public holiday), your goods will be collected by the carrier on our next working day.

We'll do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries from the UK to your area, including (but not limited to) extreme weather or disruption to postal services / airlines.

Domestic shipping

£7.00 for "Standard Delivery" - Receive your purchases up to 5 working days after your order has been placed

£10.00 for "Next day Delivery" - Receive your purchases 1 working day after your order has been placed. Orders have to be received before 12pm

International shipping

Europe Delivery
Standard: 22.00 - Receive your purchases up to 7 working days after your order has been placed
Express: €35.00 - Receive your purchases up to 3 working days after your order has been placed

USA Delivery
Standard: $15.00 - Receive your purchases up to 7 working days after your order has been placed
Express: $35.00 - Receive your purchases up to 3 working days after your order has been placed

Rest of the World Delivery
Standard: $28.00 - Receive your purchases up to 7 working days after your order has been placed 
Express: $35.00 - Receive your purchases up to 3 working days after your order has been placed

Customs, duties & taxes
You may be liable to pay import duty or tax on goods entering your country. The amount of duty - if any - depends on the type of goods and their value. Some items can be imported without paying any duty at all. Any additional charges for customs clearance must be borne by you. We have no control over these charges and unfortunately can't predict what they might be.

* Please note: It's a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union.

Returning goods on which duty has been paid
If you've paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local customs authority. To do this, you'll need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. If you have any queries on duties payable/refundable, please contact your local Customs authority.